Privacy Policy

Borne Accredited Claims LLC (“Borne,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you interact with us, including through our website, intake forms, email, phone, text, and client service platforms.

1. Information We Collect

We may collect personal information that you provide to us directly, including:

• Contact Information: Name, email address, phone number, and mailing address.
• Claim & Military Service Information: Military service dates, branch, discharge status, social security or VA file numbers, and information relating to your claim or potential claim.
• Health & Medical Information: Medical records, physical or mental health conditions, clinical histories, and disability ratings you choose to provide to help us evaluate or prepare your claim.
• Communications: Any other information you submit through consultations, intake forms, emails, or client communications.

We may also collect technical information such as IP address, browser type, device information, and website usage data.

2. How We Use Your Information

We may use your information to:

• Respond to inquiries, evaluate your case, and provide requested claim management or representation services.
• Prepare federal documentation (such as VA Form 21-22a) under our accredited authority.
• Communicate with you via phone, email, or text message about your case, account, or our services.
• Improve our website, communications, and client experience.
• Send you educational content, updates, newsletters, announcements, and marketing communications about our services, events, and resources.
• Comply with legal, regulatory, and professional obligations under applicable federal and state laws.

3. Marketing and Promotional Communications

If you provide your email address or phone number, we may send you service-related updates and, where permitted by law, marketing or promotional communications.

You may opt out of receiving marketing communications from us at any time by:

• Clicking the “unsubscribe” link in any marketing email.
• Replying “STOP” to any text message communication.
• Contacting us directly at civdiv@borneclaims.com.

Note: Even if you opt out of marketing, we will still send you non-promotional communications related strictly to your active case, transactions, or ongoing business relationship.

4. Basis for Communications

We contact current, former, and prospective clients regarding our services based on explicit consent, an existing business relationship, our legitimate business interests where permitted by law, or other lawful grounds applicable to the communication.

5. Sharing of Information

We do not sell your personal or medical information. We may share your information only with:

• Service providers that help us operate our secure business platforms, website, or case management systems.
• Professional advisors, including legal, accounting, or compliance support.
• The Department of Veterans Affairs (VA) or governmental/regulatory authorities strictly in connection with processing your authorized claim or when required by law.
• Other parties strictly at your direction or with your explicit consent.

Mobile Information & SMS Protection: No mobile phone numbers, text messaging opt-in data, or consumer consent will be shared with or sold to third parties or affiliates for marketing or promotional purposes.

6. Data Security

We implement strict administrative, technical, and physical safeguards designed to protect your sensitive personal and health information. Documents you upload are stored in secure, VA-compliant cloud storage aligned with Business Associate Agreement (BAA) requirements, and messages between you and your agent are transmitted through the secure client portal. Access to your information is restricted to authorized personnel who need it to represent you. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal and health information for as long as reasonably necessary to provide services, maintain business and legal records, comply with federal auditing and legal obligations, resolve disputes, and enforce agreements.

8. Your Choices and Rights

You may contact us at any time to request updates to your contact information, ask questions about how your data is handled, or opt out of communications. Depending on your state of residence, you may have additional privacy rights under applicable state laws.

9. Third-Party Platforms and Links

Our communications or website may include links to third-party websites or use third-party tools. We are not responsible for the privacy practices of third-party platforms, and we encourage you to review their respective privacy policies.

10. Children’s Privacy

Our services are directed exclusively to adults, veterans, and their dependents. We do not knowingly collect personal information from children under the age of 13.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page. Your continued interaction with us after changes become effective constitutes acceptance of the updated policy to the extent permitted by law.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at: support@borneclaims.com

Borne Accredited Claims LLC

This privacy policy is provided for general informational purposes and does not constitute legal advice.