CONSUMER PROTECTION · 38 U.S.C. §5901

Claim Sharks and Unaccredited Companies

An entire industry grew up charging veterans for claims help without the accreditation federal law requires. Through 2025 and 2026 it started coming apart. Here is what happened and what it means for you.

Reviewed by Blake Leitch, VA-accredited claims agent #60720Last updated September 7, 2026

"Claim shark" is the term veterans service organisations use for companies that charge for VA claims assistance without being accredited to provide it. They advertise heavily, often promise specific rating increases, and frequently charge structures — a multiple of your monthly increase — that no accredited representative could lawfully use.

Why accreditation is the whole issue

Federal law reserves the preparation, presentation and prosecution of VA claims to people accredited by VA's Office of General Counsel. The requirement exists because a claim is a legal proceeding: filing it wrong, filing the wrong theory, or filing in the wrong lane can cost a veteran years of effective date and tens of thousands in back pay.

Congress removed the criminal penalty for unlawful fee-charging roughly two decades ago. That is the single fact that explains the last ten years: VA can send warning letters, but it has had no teeth behind them. Reporting through 2025 indicated VA had sent warning letters to dozens of companies over that period, with most still operating afterwards.

What changed in 2025 and 2026

Enforcement moved to state attorneys general, the federal courts, and creditors.

  • Texas, January 2026. The Texas Attorney General secured a final judgment and permanent injunction against VA Claims Insider, LLC, forgiving roughly $6.8 million in veteran debt, over allegations including marketing "free" coaching while concealing costs and pursuing aggressive collections.
  • Arizona, May 2026. A $1.95 million settlement with VetLink Solutions, permanently barring the company from misleading consumers about VA affiliation or about authority to prepare and prosecute claims without accreditation.
  • North Carolina, May 2026. A federal court found that Veterans Guardian had acted as an agent on behalf of class members while not accredited, and had charged and collected fees for those services in violation of federal law.
  • Trajector Medical, July 2026. Filed for Chapter 11 bankruptcy protection, with filings reporting a roughly 60% year-over-year revenue decline and services suspended in numerous states.
  • California, February 2026. A state law restricting unaccredited firms from charging fees, joining roughly a dozen states with similar statutes.

Not every legal current runs one way. In February 2026 a federal court struck down Louisiana's PLUS Act — a state law that had permitted unaccredited consultants to charge up to $12,500 — on the grounds that federal law preempts state regulation of VA benefits representation. The reasoning cuts against state schemes that authorise fee-charging by the unaccredited.

What is in front of Congress

  • The GUARD VA Benefits Act would restore criminal penalties for unlawfully charging veterans for claims assistance.
  • The SAFEGUARD Veterans Act, introduced June 2026, would restore penalties, bar accreditation for anyone convicted of unauthorised compensation, clarify that only accredited individuals may assist, and preempt state laws authorising fee-based assistance by the unaccredited.
  • The CHOICE for Veterans Act is the industry-backed counter, which would let employees of for-profit companies become accredited and charge fees nationwide, subject to a fee cap.

None of these had been enacted as of the date on this page. All three, notably, move toward more accreditation-gating rather than less.

How to spot one

  • Cannot be found in VA's accreditation database
  • Charges to file an initial claim — unlawful for any accredited representative
  • Prices the fee as a multiple of your monthly increase rather than a percentage of past-due benefits
  • Promises a specific rating, a percentage increase, or an "average" result
  • Implies VA affiliation, VA endorsement, or that VA referred you
  • Pressures you to sign quickly, or to sign before you have read the agreement
  • Routes you to a specific doctor for a paid nexus letter as a condition of the service

If you have already signed with one

First: your VA claim is not invalidated. The problem is the agreement and the fee, not your entitlement. Then:

  1. Gather the agreement, every invoice, and every payment record.
  2. Stop making further payments while you get advice.
  3. Appoint a properly accredited representative — filing VA Form 21-22a for an agent or attorney, or 21-22 for a VSO, revokes any prior power of attorney.
  4. Report the company to VA's Office of General Counsel.
  5. File a complaint with your state attorney general — that is where the successful actions have come from.
  6. If a company has reported a debt to a collections agency, keep every document. Several of the 2026 settlements included debt forgiveness for exactly this.
A word about free help. Veterans service organisations — DAV, the VFW, the American Legion, your county veterans service office — provide accredited representation at no cost, permanently. For many claims that is the right answer, and no accredited agent could charge you for an initial filing anyway. See is hiring help worth it for an honest account of when paid representation earns its fee and when it does not.

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You don't have to navigate the VA alone. As your accredited claims agent, we pick the right review lane, build the evidence, and argue your case — start to finish.

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This page is educational information, not legal advice. VA rules and deadlines change — always confirm details with the official source (38 CFR, M21-1) or your accredited claims agent. Borne Accredited Claims is an accredited VA claims agent under 38 CFR §14.629 and is not part of, or endorsed by, the Department of Veterans Affairs. We do not guarantee any specific outcome.